JP Tokyo conducted a study on the implementation cases of Microsoft's solutions, analyzing the penetration trends of Microsoft Dynamics 365 solutions in the Japanese domestic market and the combination patterns of its deployed products.

*: Microsoft Dynamics 365 is a portfolio of intelligent business applications such as CRM and ERP provided by Microsoft. It is a solution that delivers superior operational efficiency and groundbreaking customer experience.

Microsoft provides business applications that can be categorized into two main groups.

The first group is a general-purpose business application, which includes Power Platform applications designed to serve as framework for customers to develop using low code.

The second group is an operational-type business application, which is applied as a package of specific business units and inter-business collaboration.

Customers that have originally been using Office applications (currently Microsoft 365) such as to communicate or share files through email/chat,[YM1] [JK2]  have been developing their own applications and workflows with PowerApps and Power Automate to streamline their operation.

Furthermore, by replacing Microsoft's Dynamics 365 solutions from business packages such as CRM and ERP traditionally offered by dedicated manufacturers, companies can now enjoy compatibility with the Microsoft 365 applications as well as their own developed PowerApps applications and Power Automate workflows.

This survey analyzes what kind of Dynamics 365 solutions have begun to penetrate in Japan domestically and what combination of solutions are being introduced from Microsoft's case study website.

We conducted an implementation analysis based on the size of the customers from 26 case studies in Japan, categorized by Dynamics 365 products and product combinations.

Considerations:

1.         Sales is primarily implemented in large-scale customers.

2.         Customer Service and Finance is mainly implemented in large to corporate scale customers.

3.         Business Central (all-in-one type ERP) is implemented in medium-sized customers.

Consideration:

There are many customers who implement Sales alone, but there are also cross-lifecycle composite products implementations mainly for large to corporate-scale customers.

The significant discounts offered for the second and onwards additional products in the Dynamics 365 pricing model are also considered a factor that encourages the adoption of composite products among large-scale customers.

1.         Combination of Sales and Customer Service (Sales and Customer Service)

2.         Combination of Sales, Customer Service, and Field Service (Sales to Field Service)

3.         Combination of Finance and Supply Chain Management (Supply Chain Management and Finance), etc.

JP Tokyo has accumulated the following skills for Microsoft's solutions and can leverage this experience skills and expertise in proposing and supporting the implementation of Dynamics 365.

1.         Microsoft 365 (formerly Office 365) implementation and operation support

2.         Power Platform (e.g., PowerApps, Power Automate) implementation, development and operation support

3.         Dynamics 365 implementation and operation support (e.g., Business Central, Sales, Guides, Remote Assist)